JEWELLERY:  All items of jewellery are handmade by me in my workshop here in Oxfordshire. Items are one-off designs but I can often repeat the design if an item has sold. However, as they are individually made, no two items are going to be absolutely exactly the same!  I can make the 'secret word rings' to any UK ring size and can stamp up to around 10 letters on the inside of a ring. I am very happy to discuss individual commissions, so do get in touch.  

DELIVERY:

UK DELIVERY:
UK orders are shipped by Royal Mail using 1st class “Signed For”. Please ensure someone will be in to receive your package. UK orders are usually delivered within 1-3 workings days of being shipped – unless we happen to be away. Orders of high value or those containing multiple items would be safer sent by Special Delivery, (that is: tracked/signed/insured).  Please select this option at checkout.

NON-UK DELIVERY:
Non UK orders are shipped by international standard post (unless otherwise stated). International standard is not a tracked or insured service. If you would like a tracked/signed/insured service please select this from the postal options at checkout.

To any overseas customers:  
Customs duties and import taxes arising upon entry into the country of delivery are strictly the responsibility of the purchaser.

OR: if you live nearby, do message me and we can see if it would be more convenient for you to buy something direct. 

RETURNS

We are happy to receive returns or requests for exchanges on un-worn/un-used items within 14 days for any reason. We will send an email confirming the return address to use.

Please return the goods carefully re-packaged in their original packing. We will then refund the cost of the goods, but not the original delivery charge.  Exception to the above: Bespoke, custom-made or modified orders cannot be refunded.

You are responsible for the safe return of items to Town and Green; the item is your responsibility until it reaches us. We recommend you send the parcel using a delivery service that insures the value of the goods. We cannot be held responsible for returns that are lost in transit and the cost of returning the item to us is your responsibility.  Your original postage costs will not be refunded unless the item you received was sent in error or is faulty. Nor will we refund any sales tax or duties payable on orders outside the UK.

TERMS & CONDITIONS

PRICES: Town and Green reserves the right to change prices to the goods offered.

PHOTOGRAPHS:  Photographs are mostly taken in natural daylight to get pictures as true to the actual colours as possible. Please be aware that colours seen will depend on monitor/device settings and may therefore look different to the actual item. Please check sizes and dimensions before ordering and contact me if you have any questions.

 HALLMARKING:  Items are hallmarked at the Birmingham Assay Office when required by weight.

 ANTIQUE & VINTAGE ITEMS:  We want you to be really happy with anything you buy from us and we try to describe each item as accurately as we possibly can. BUT second hand and pre-owned and/or antique items may have signs of use e.g. utensil scratches, wear to gilding, light natural crazing, firing faults and marks, rubbing to decoration, small scratches and marks to the surface. These are not damage, but part of the patina of age or from the method of manufacture and are part of the charm.